If you have any concerns and are interested in accessing our services, your first interaction with us might be over the phone, or at one of our weekly drop-in sessions.
After your first point of contact with us, we will plan a home visit with you to help us better understand your needs and identify the best ways that we can support you going forward. After the initial individual assessment, we will then create a support plan outlining the support methods we can provide that will be the most helpful for you. Depending on the support needed, we may follow it up with another assessment in 3 to 6 months’ time to make sure we’re on track or to see if anything has changed.
We provide one-to-one support and emotional support as and when needed, at the service user’s request. We also undertake regular review meetings with all our current service users to keep ourselves and our records updated on the current needs of our service users. Our one-to-one support meetings are a great way for service users to get things off their chest, such as any worries or frustrations they may have, in complete confidence. We also work very closely with RO’s (rehabilitation officers) to better support our service users and work towards achieving the objectives listed in the support plan.
We offer to attend Eye Appointments along with our service users to help them understand the nature of their eye problem more clearly and for their support so that the client doesn’t feel intimidated or overwhelmed with the number of medicines or eye surgeries they are asked to undergo.
By offering to attend eye appointments with our service users, we can help them better understand the nature of their eye problem while also offering them comfort and support by making sure they don’t feel overwhelmed or intimidated by anything discussed at the appointment. Being subscribed to new medicines or being asked to undergo eye surgeries is stressful for many people, by attending eye appointments with our service users we can reassure them and find ways to make the process more manageable for them.
We are also able to help our service users receive various types of aid which can help in everyday life. This includes adaptations to their homes, access to equipment, educational support, and access to any benefits they are entitled to, all of which help our service users live more independently.
We can give our service users information on benefits and welfare rights that they are entitled to receive. We can also offer guidance to service users on how to apply for different benefits. By getting our service users access to the benefits they’re entitled to, service users may find themselves better able to meet their financial needs, promoting a more independent lifestyle.
We can also help our service users access various educational courses, such as basic English and IT skills courses. Not only do these courses make everyday life more manageable, but they also help improve an individual’s employability.
We work in partnership with other organisations in order to help our service users gain access to various services. By signposting our members to other organisations, our service users are able to receive additional support outside of our areas of expertise, which provides them with relevant help and the right time.
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